This is a true story of call center training that happened (March 2, 2009) while I was doing comm training (Day 7) for a group of technicians. To practice prepositions of position, we took a laptop from the lab and one of the technicians (unable to see me) walked me through removing the hinge cover,…
Silence Is Not An Option (when talking to Americans) My dog was killed yesterday in a car accident. I heard on the news this morning that the United States will be pulling all of its troops out of Iraq by June 2009. Did you meet my comments with silence? Now let me try that again:…
What is accent reduction? Can you succeed at accent neutralization? What is accent training? Do you truly need to reduce or neutralize your accent for that perfect job? Let's begin by saying that there is no neutral accent. Everyone has an accent, including me, a native-born North American. It is just that mine is different…