TRAINING STORY OF THE DAY: CAN YOU WALK A BLIND CUSTOMER THROUGH YOUR PROCESS?
This is a true story of call center training that happened (March 2, 2009) while I was doing comm training (Day 7) for a group of technicians. To practice prepositions of position, we took a laptop from the lab and one of the technicians (unable to see me) walked me through removing the hinge cover,…