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Tag Archive: call center training

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TRAINING STORY OF THE DAY: CAN YOU WALK A BLIND CUSTOMER THROUGH YOUR PROCESS?

This is a true story of call center training that happened (March 2, 2009) while I was doing comm training (Day 7) for a group of technicians. To practice prepositions of position, we took a laptop from the lab and one of the technicians (unable to see me) walked me through removing the hinge cover, […]

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