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The Fabled VAT and Service Charges in Philippine Restaurants
Just this morning, I listened to a couple of complaints about establishments with misleading price tags. In some restaurants, customers gets mildly to extremely shocked when their bills come out much higher than the actual prices in the menu. The restaurants reason out that they have a note in the menu (usually in fine print),…
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Phillip Morris Defies Advertising Ban. Insults All Filipinos
UPDATE: Phillip Morris backs out of the Eraserheads Concert It seems that some people, multinationals specially, have very little regard for other people. In the head offices of the tobacco giant Phillip Morris, for instance, cigarette advertising has long been banned and the society has long recognized the justness of such prohibition. For sure, the…
In the Philippines, The Suggested Retail Price Is More Than A Suggestion
Browsing the net using the search terms “Suggested Retail Price (SRP)”, I found out that in most countries, SRP is used by manufacturers to prevent retailers from selling at cheaper prices. This is done to thwart big sellers from driving their smaller competitors out of business. But in the Philippines, the reverse is more applicable….
Hurray, The Philippines Now Produces More Oil!
With oil prices flying as if it’s on jet fuel, the oil importing country Philippines finally has a real reason to rejoice. The government announced the country’s first oil extraction at the Galoc oilfield, which is approximately 60 kilometers northwest of the Palawan islands. The facility is expected to yield about 17,000 ~ 20,000 barrels…
TRAINING STORY OF THE DAY: CAN YOU WALK A BLIND CUSTOMER THROUGH YOUR PROCESS?
This is a true story of call center training that happened (March 2, 2009) while I was doing comm training (Day 7) for a group of technicians. To practice prepositions of position, we took a laptop from the lab and one of the technicians (unable to see me) walked me through removing the hinge cover,…
How Not to Make a Sale
Henry, who owns a Business Process Outsourcing (BPO) facility in Ortigas Center bagged a new client but needs to put up a new company and operate it in a separate office. The client wants him to serve their firm but doesn't want people serving their company to be related in any way with the BPO's…
